Consumer News

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies was through phone calls or by interacting with human agents via company websites and mobile apps.... Read more

If you're using ChatGPT but getting mediocre results, don't blame the chatbot. Instead, try sharpening up your prompts.... Read more

Artificial intelligence models used to detect depression on social media are often biased and methodologically flawed, according to a study led by Northeastern University computer science graduates.... Read more

Researchers at Abertay University have raised concerns that advances in AI voice technology could be exploited by scammers to target unsuspecting victims by using regional accents.... Read more

Social platforms are constantly trying to strike a balance when it comes to managing bad behavior. How do you crack down on harassment and cyberbullying without slipping into censorship that drives people off your platform?... Read more

New applications and the integration of artificial intelligence (AI) with wearable devices are changing the way users interact with their environments and each other. The impacts and reach of these new technologies have yet to be fully understood.... Read more

As technology increasingly integrates complex soundscapes into virtual spaces, understanding how humans perceive directional audio becomes vital. This need is bolstered by the rise of immersive media, such as augmented reality (AR) and virtual reality (VR), where users are virtually transported into other worlds. In a recent study, researchers explored... Read more

Household appliances need to be refurbished and/or recycled at the end of their useful lives. The KIKERP project (see below) aims to harness artificial intelligence to collect information about used appliances and determine parameters such as model and condition to help decide whether a particular device should be refurbished or... Read more

A new pilot study has found that game-based learning (GBL) can be a highly effective method for teaching adults how to identify and avoid e-commerce fraud and scams, an issue that continues to rise globally as more people shop online.... Read more

From delivering food in restaurants to cleaning airports, robots are becoming increasingly common in society—but are our policies ready to keep up?... Read more

A new study has found overwhelming (90%+) non-compliance with mandatory advertising disclosure requirements for gambling-like loot boxes in video games, raising concerns about consumer protection enforcement in both the United Kingdom and South Korea.... Read more

A new international study finds that people place greater emotional value on empathy they believe comes from humans—even when the exact same response is generated by artificial intelligence.... Read more

For people who are blind or have low vision, the audio descriptions of action in movies and TV shows are essential to understanding what is happening. Networks and streaming services hire professionals to create audio descriptions, but that's not the case for billions of YouTube and TikTok videos.... Read more

A gardening game created by a teenager on online platform Roblox has attracted a record 21 million simultaneous players, a figure rarely seen in the industry.... Read more

Mattel may seem like an unchanging, old-school brand. Most of us are familiar with it—be it through Barbie, Fisher-Price, Thomas & Friends, Uno, Masters of the Universe, Matchbox, MEGA or Polly Pocket.... Read more